Return policy
Our garden beds and planter boxes are designed to meet the highest standards of quality, and we are confident that you will be satisfied with your purchase. However, we recognize that there may be situations where you may need to return or exchange your item. This page outlines our refund policy and explains your rights and obligations as a customer.
Returns and exchanges
We do not offer returns or exchanges on our garden beds and planter boxes unless the item is damaged during shipping. If you receive a damaged item, please contact us within 7 days of receiving your order with pictures of the damage. We will work with you to arrange for a replacement or refund.
In the event of a damaged item, we may require additional information or evidence to support your claim. This may include a detailed description of the damage, photographs or videos of the damaged item, and any other relevant information that may assist us in processing your claim. We reserve the right to refuse a refund or replacement if we believe that the damage was caused by factors beyond our control.
Product Specifications and Dimensions
We encourage you to carefully review the product specifications and dimensions before making a purchase to ensure that the item is suitable for your needs. Please note that we do not accept returns or exchanges for other reasons, including changes of mind, incorrect purchases, or dissatisfaction with the product.
If you have any questions or concerns about the product specifications or dimensions, please contact us before making your purchase. Our knowledgeable customer service team is available to provide you with expert advice and assistance to help you make an informed decision.
Refunds
If your claim is approved, we will provide you with a refund or replacement for the damaged item. We reserve the right to choose whether to provide a refund or replacement, depending on the circumstances of the claim.
Please note that refunds may take up to 10 business days to process, depending on your payment method and bank processing times. We will provide you with a confirmation email once your refund has been processed.
Contact Us
If you have any questions or concerns about our refund policy or need to make a claim for a damaged item, please do not hesitate to contact us. Our customer service team is available to assist you with any questions or concerns that you may have. We are committed to providing exceptional customer service and will do our best to ensure that you are satisfied with your purchase.
In the event of a damaged item, we may require additional information or evidence to support your claim. This may include a detailed description of the damage, photographs or videos of the damaged item, and any other relevant information that may assist us in processing your claim. We reserve the right to refuse a refund or replacement if we believe that the damage was caused by factors beyond our control.
